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busquedasIT
JUNIOR SUPPORT SOFTWARE ENGINEER (100% REMOTE)
SUSPENDED

Confidential REF: #1648

The company is a software development company that builds automation software for firms with digital marketing products to achieve scale, efficiency or a competitive edge. We specialize in accelerating speed to market of new technologies with proven building blocks and innovating with our customers in new frontiers of machine learning and AI. We are a passionate team of technologists who take pride in our values of innovation, customer centricity, and diversity.

Our company is looking for a Software Support Engineer I to join our fast-paced Product Team. You will be part of a groundbreaking team working with our product in the digital marketing industry. You will become an expert in our product and help us improve the experience of our customers. You will support our client, diagnose the root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers professionally. Analyzing recurrent problems you will suggest improvements to the Product by working closely with the Product Team.

Responsibilities

  • Provide Technical Support to customers.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
  • Build software tools
  • Fix production bugs and or implement development stories when needed
  • Create/Update client installations

  • Proficient in English (Written and Spoken)
  • Work Experience (1+ year) in ReactJS
  • Work Experience (1+ year) in NodeJS
  • Good understanding of Git
  • Familiar with writing SQL Queries
  • Experience developing Web Applications.
  • Familiar with serverless databases such as DynamoDB
  • Familiar with cloud computing services such as AWS, Azure, etc Nice to have

(Bonus)

  • Experience working with SaaS products.
  • Familiar with JIRA and JIRA HelpDesk
  • Familiar with Digital Marketing 

Work in a company with a diverse team who always striving to be at the forefront of innovation.  We believe in building a company around our people, this is what makes it possible for us to provide each client with a skilled and dedicated team. Our model is highly collaborative with a mix of innovation, automated tools, and customized development.

Our vision is to use our expertise in technology and our drive for innovation to build competitive advantages for our clients.  We believe in a collaborative relationship with our clients. We have their back. We believe that there is nothing you can do just for the sake of technology that it is all about the human experience. We have fun building solutions our clients will love.

  • 100% remote and flexible time
  • Contractor, payment in USD.
  • 10 holidays per year in addition to vacation days
  • Flexible fridays

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Application Form

Role and Technologies

In accordance with Law No. 18,331, Decree 414/09, art. 37 to 40 of Law 19,670 and Decree 64/20, on the Protection of Personal Data and Action of Habeas Data, declares that I voluntarily provide my personal data, and that they it can be used by BÚSQUEDAS IT in selection processes and administration of current and future personnel and/or transferring to clients, key partners or other local and international companies; and that BUSQUEDAS IT will be able to store them it on its servers located in the United States, Texas, and process them it with broad commercial fines for the best fulfillment of its services. If you no longer want to be part of the database, send an email requesting unsubscription to info@busquedasit.com.

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